7-Day Sleep Trial & Refund Policy
Your comfort is our definitive commitment. If our orthopedic memory foam or flippable dual foam mattress does not give you restful nights, return it hassle-free.
How Returns Work
Transparent, straightforward, and zero hidden penalties.
Sleep & Evaluate
Give your body a few nights to adjust to the high-density ergonomic contours. The full decompression expands completely within 48 hours.
Initiate Request
If not fully satisfied within 7 days of delivery, submit a quick return ticket via Amazon Orders or our concierge desk with your Order ID.
Doorstep Pickup
Our courier partner schedules a free doorstep collection at your convenient hour. You do not need to re-compress the mattress into its original roll.
100% Refund
Once collected and verified by the logistics carrier, the full order amount is credited directly back to your original source account within 5–7 business days.
Eligibility Checklist
Eligible for Full Refund
- Return initiated within 7 calendar days of confirmed delivery receipt.
- Mattress is free from excessive liquid stains, burns, or fabric tears.
- Purchased directly through official channels (shayanpervez.com / official Amazon store).
- Original brand label and law tags remain attached to the outer cover.
Ineligible Scenarios
- Requests submitted after the 7-day trial period has elapsed.
- Mattresses damaged by improper sharp box cutters or biological spills.
- Custom bespoke dimension orders crafted to unique non-standard measurements.
- Second-hand resales or units acquired through unauthorized liquidation outlets.
Recommended 3-Night Adaptation Window
Switching from a traditional sagging cotton or hard coir mattress to multi-layered orthopedic memory foam requires 3 to 5 nights for your spine and muscle groups to acclimate to proper postural alignment. We kindly recommend giving your new mattress at least 72 hours before deciding.
Frequently Asked Questions About Returns
Do I need to repack the mattress into the original shipping box?
No! Once an orthopedic memory foam mattress expands, it cannot be rolled back by hand without factory machinery. Our logistics courier brings a protective heavy-duty mattress slipcover to wrap and transport the mattress safely.
Are there restocking or pickup fees charged to me?
None at all. Doorstep pickup under the 7-day trial is completely free. We do not deduct restocking or handling fees from eligible return refunds.
What happens to returned mattresses?
Under strict hygiene standards, returned mattresses are NEVER refurbished or resold as new products. Eligible gently used units are donated to vetted local community housing programs or recycled ethically.