1. Introduction & Commitment
Welcome to Shayan Pervez (referred to as "we", "our", or "us"). We specialize in premium orthopedic sleep systems and luxury flippable dual-comfort mattresses. We understand the paramount importance of privacy in modern digital commerce. This Privacy Policy outlines our principles, practices, and procedures regarding data governance across our official domain (shayanpervez.com) and our associated fulfillment touchpoints.
Our Non-Negotiable Guarantee: We do not sell, rent, monetize, or trade your personal contact details, email addresses, or physical delivery addresses with any unauthorized marketing brokers or third-party data aggregators.
2. Categories of Information We Collect
We collect information strictly necessary to fulfill your mattress orders, register 10-year warranty certificates, and provide concierge customer assistance:
| Data Category | Examples | Primary Purpose |
|---|---|---|
| Identity & Contact | Full Name, Delivery Address, Phone Number, Email | Order delivery, shipment tracking, warranty registration |
| Order Verification | Amazon Order ID, Mattress Model, Date of Receipt | Validating 10-year warranty coverage and service requests |
| Technical Telemetry | IP Address, Browser Type, Operating System, Screen DPI | Ensuring secure browsing and diagnosing site rendering issues |
| Customer Support | Inquiry messages, sizing advice tickets | Resolving customer queries and improving sleep guidance |
3. How We Use Your Information
All data processing at Shayan Pervez is governed by strict purpose limitation. Specifically, your data is used for:
- Warranty Activation & Maintenance: Creating an immutable registration record for your 10-year or 7-year mattress warranty, enabling smooth replacement or inspection should sagging exceed manufacturer tolerances.
- Logistics Coordination: Assisting Amazon logistics and regional couriers in timely doorstep dispatch and white-glove room placement.
- Critical Operational Notices: Transmitting necessary sleep trial notices, care recommendations, and safety advisories regarding foam decompression.
- Fraud Mitigation: Protecting against fraudulent warranty registrations and counterfeit product claims.
4. Data Security & Encryption Architecture
We implement industry-leading technical and organizational safeguards to shield your data against unauthorized access, loss, or destruction:
TLS 1.3 Transport Encryption
Every kilobyte of data between your browser and our servers travels through 256-bit SSL/TLS tunnels.
Role-Based Access Control
Warranty records are accessible exclusively by verified support technicians bound by strict NDAs.
5. Third-Party Service Partners
To deliver seamless doorstep distribution and secure purchasing, we coordinate with trusted infrastructure partners:
- Amazon India (Fulfillment by Amazon): Handles payment processing, inventory storage, and nationwide transit. When purchasing via our Amazon channel, transactions are also governed by Amazon's stringent privacy framework.
- Cloud Infrastructure Providers: Host our web assets and encrypted databases with 99.9% uptime and enterprise firewall protections.
- Regulatory Authorities: Shared only when strictly obligated by statutory law, court subpoenas, or enforceable governmental orders.
7. Your Legal Privacy Rights
In accordance with modern digital privacy frameworks (including the Digital Personal Data Protection Act), you maintain full autonomy over your records:
8. Grievance Officer & Inquiries
If you have any questions, complaints, or privacy requests regarding your personal records, please connect directly with our designated data officer:
Data Protection & Grievance Desk
Entity: Shayan Pervez Mattresses & Bedding Inc.
Email: [email protected]
Response SLA: Official resolution within 48 business hours.